Anna has an interview at Tip Top Trading. This episode helps her and you prepare for an interview by providing answers to interview questions. English at work helps you learn the language you need to get a job and to work in an office environment. For more: http://www.bbc.co.uk/learningenglish/english/features/english-at-work
Someone's been working very long hours at Tip Top Trading. Anna is burning the candle at both ends – in other words she’s working from early until late preparing for the launch of their latest product – the Imperial Lemon. Denise is concerned about her working overtime, something she would never consider doing. But will Anna's extra efforts pay off or will she end up selling bananas instead of lemons? For more English at Work and other great content:: http://www.bbc.co.uk/learningenglish/english/features/english-at-work TRANSCRIPT Narrator: It's late at the offices of Tip Top Trading. Anna is alone, working. Again. She's been doing this all week, she wants her presentation to Mr Lime to be perfect so she's been spending hours and hours on it. Anna? Anna: Don't interrupt! I'm busy. Narrator: Woah! Anna: Sorry. Narrator: Anna, you're really burning the candle at both ends. Anna: What? Narrator: Burning the candle at both ends – it means working very hard – working late and getting up early to work all the time. Anna: Oh. I didn't know that expression. Narrator: Well here are some more: You're doing overtime; which means you're working longer than office hours. You're putting in the hours; which means you are spending all the time needed to achieve something. Anna: Yes, I'm putting in the hours to make sure my presentation is perfect. Narrator: And if you don't mind me saying so, you might burn out; which means you are working so hard that you might get very tired and run out of energy. Anna: I'm not burning out. I'm full of energy. I just need to finish this bit... Denise: My goodness, nothing's locked. Do you think we've been burgled? Tom: Oh no! I left my lap-book and my me-pad on the desk... and my i-top – they're worth thousands! They're all the latest versions! Denise: I left out my elephant mug and my lady-curve nail file. They better not have stolen them! Anna: (Talking in her sleep) but it's premium, premium, faux-orange premium! Tom: Anna? Denise: It's Anna, she's asleep. Anna! Anna: (waking up with a jump) Oh! Lemons! Denise? Tom? Tom: Have you spent the night asleep at your desk Anna? Anna: Is it morning? Oh dear, yes I think so. Denise: Well, at least we haven't been burgled then. Tom: Anna, you've really been burning the candle at both ends lately. Denise: Yes, you've been doing hours and hours of overtime. Most people get their work done within office hours and anyway, we don't pay overtime here. You’ll never find me working late! Tom: Yes, I had noticed that Denise. Anna: But this presentation must be perfect. Denise: If you're not careful, you'll burn out! Then you'll really be of no use to anyone. You'll be as useful as a chocolate teapot. Tom: It's good that you're putting in the hours Anna, but you should calm down. Look at me, I do very successful presentations without spending hours preparing. Denise: Ha! Tom: In my presentation to Every Apple I just swooshed in with no preparation after a night on the town. I charmed them. They loved me! Narrator: Idiot. I bet he actually spent hours preparing he just can't admit it. Anna: Well, maybe you're right. I can't think clearly anymore, I'm so tired. I need to sleep properly otherwise I'll end up trying to sell bananas instead of lemons. Narrator: Anna has finally got the message: she's realised she's been working too much. She needs to be realistic. Here's a reminder of some of the phrases we heard to talk about how much Anna had been working: Burning the candle at both ends. Doing overtime. Putting in the hours. Burning out. Let's hope she's thinking clearly by the time she has to do her presentation. Join us next time to find out! Bye.
Anna's job interview continues. But with all the pressure and stress, she has frozen mid-sentence. This episode helps Anna and you find different ways to answer interview questions. For more: http://www.bbc.co.uk/learningenglish/english/features/english-at-work
For more English at Work: http://bbc.in/29Nd9JK Anna is determined to be friendly and introduces herself to her new colleagues. Unfortunately, a slight misunderstanding leads her to make an embarrassing mistake. TRANSCRIPT Narrator: Last week, Anna got the job of sales executive at Tip Top Trading, thanks to her quick-thinking in an office crisis. Today it's her first day in the office. How are you feeling now, Anna? Anna: Excited, but a bit worried. I really want to make a good first impression. Narrator: Well, you're going to need some phrases to introduce yourself politely, such as: Hello, I don't think we've met. You must be – and say the person's name. I've just joined the team. Nice to meet you. Have you worked here long? Why don't you start by saying hello to Tom Darcy, the Senior Account Manager? Tom: (On the phone) Yah, yah, no, yah, yah, OK, yah. I'll seal the deal, yah, no worries. OK, see ya mate, bye! (Hangs up) Anna: Hello, I don't think we've met. Tom: No. Anna: You must be Tom. I'm Anna. I've just joined the team. Tom: Uh huh. Anna: Nice to meet you. Have you worked here long? Tom: Sorry, I'm quite busy right now – I've got a big deal just coming through. But let's get together sometime. Um... can you do lunch tomorrow? Anna: You want me to do lunch? Well, I'm not very - (Telephone rings) Tom: Sorry, important client. Lunch tomorrow at 12.30 then? (On the phone) Tom speaking. Yah! Frankie! So what's the latest, are we on? Anna: Well, OK then. Narrator: Great Anna! You used some nice phrases to introduce yourself. It's a shame Tom thinks he's too important to do the same. Anna: I'm sure he's just busy. But I'm a bit worried about tomorrow! (The next day…) Anna: (Struggling into the office carrying cooking implements) Good morning Paul! Paul: Good morning Anna, are you OK? Anna: Fine, the kitchen's through there, isn't it? Paul: Er, yes. (Kitchen noises as Anna starts preparing lunch) Denise: Anna! Anna: Oh hi, Denise! Denise: What are you doing? Anna: Cooking lunch for Tom. Denise: You what? Anna: Tom asked me to have lunch ready for 12.30. Denise: Did he indeed? Tom: Er, Anna. Anna: Hi Tom! Tom: What are you doing? Anna: Spring rolls, followed by crispy duck in black bean sauce. Tom: No, I mean, why are you cooking? Anna: Well, if I don't start now, it won't be ready for you by 12.30. Tom: Oh, you misunderstood me, Anna. When I said "Can you do lunch?" it didn't mean "Can you make lunch?" It meant "Are you available to come to lunch with me?" In a cafe or something. Anna: Oh! Paul: Mmm... something smells good, but what's going on here? Denise: Anna thinks it's her job to cook for people! Anna: No, no, I misunderstood! Tom: Anna just got a bit confused. Paul: Well, never mind, it looks tasty. Anna: There's enough for everyone if you want some. Paul: I think that's a splendid idea, we can have an office picnic! Anna: Yes! Paul: Mmm, that sauce looks delicious. Anna: Yes, it's my favourite. Narrator: Well, once again everything has worked out well for Anna! Before we go, a reminder of the phrases she used: Hello, I don't think we've met. You must be Tom. I've just joined the team. Nice to meet you. Have you worked here long? Just remember - if somebody says "Would you like to do lunch?" they're not usually expecting you to cook for them! Goodbye.
Denise explains why she's in such a state of panic and Paul is not pleased. Will Anna be able to make suggestions and help resolve the crisis? For more English at Work and other great content:: http://www.bbc.co.uk/learningenglish/english/features/english-at-work
Disaster strikes the computers of Tip Top Trading! Something has happened and everyone's work has disappeared. Anna calls in the IT support, but can she explain to them what the problem is and can they actually help? For more English at Work and other great content:: http://www.bbc.co.uk/learningenglish/english/features/english-at-work TRANSCRIPT Anna It's frozen. Nothing will work… Tom Yeah and all my football scores… I mean company accounts… have disappeared. Paul Can anyone get their computers to work? Or is just me? Narrator Welcome back to the offices of Tip Top Trading where, as you can hear, there appears to be a bit of computer trouble. Everyone's work seems to have disappeared. This is serious so who can sort it out? Denise Leave it to me I'll sort it out. You just need to switch it off… and on again … like that. Anna Hold on, let's check… Denise! All my documents have gone now! Denise Oh, sorry, I was just trying to help. You'll just have to call I.T. Support, look, here’s their number. Anna 'It' Support? Narrator No Anna not 'it' but I.T. Support – information technology – sometimes called Computer Support. Most big companies have them. These are the people who sort out your computer problems and get everything working again. But be careful, they might ask some tricky questions. Anna OK, thanks. But what should I say to them? Narrator Tell them: "I am having problems with my computer", then say "the screen keeps freezing" and "I seem to have lost some documents". Tell them "I have turned the computer off and on but that hasn't fixed it". Finally, ask if they can help – please! Anna Well, I'll give it a try. Here goes. IT Man I.T., Dave speaking, how can I help? Anna Oh hello Dave – I'm having some computer problems – in fact everyone is here. IT Man Right. What system are you using? Anna What system? IT Man Yeah, what are you using? PC, laptop, Windows XP? Denise Tell him it's Windows 7. Anna Erm… it's Windows 7 on a PC. IT Man Good, good, this should be easy. Were you using many applications when it crashed? Anna Applications? IT Man Did you have lots of things open – documents, spreadsheets, videos, other software? Anna Well, I suppose I did. IT Man Right, well… Anna isn't it? Anna Yes. IT Man Right, well Anna, try pressing control, alt, delete, at the same time – after that try opening Windows again. Anna OK. Tom, could you open the windows please. Tom What eh? The windows?! Anna Yes. Dave says so. IT Man No, no, no. Open Windows 7 on your computer. Anna Oh, silly me! No, the screen just freezes. I'm a bit worried because I think I've lost some documents. IT Man Hmmm. In that case the only thing to do is reboot it. Anna Reboot it?You mean kick it?! Denise No! Reboot means turn it on and off again. Anna Oh I see. No Dave, I have already tried turning it off and on again but that hasn't fixed it. What am I going to do? IT Man Don't panic! I'll come and have a look. You're on the 2nd floor right? Narrator Oh dear. This is a bit worrying but I'm sure Dave, the IT man, will get things sorted. Remember if you have important documents, it's best to back them up on a memory stick just in case you have a problem like this. Let's remind ourselves of the phrases we might use if we have to call computer support: I am having problems with my computer The screen keeps freezing I seem to have lost some documents I have turned the computer off and on but that hasn't fixed it Can you help, please? IT Man Oh hi. Is Anna here? Denise She's over there. Tom So Anna, I'm just going to unplug the screen and put the wire back in here… Anna OK Tom but are you OK down there? Mind your head. IT Man Excuse me, are you Anna? I've come to fix your… computer. Anna Oh, hello… you must be… Dave. I really like your hair. Tom Ow! IT Man Thanks. You look rather lovely. I'd better take a look at your computer. Tom Don't worry, it’s OK, I think I've fixed it! Narrator Looks like Tom has a rival. Is Anna going to fall for the charms of Dave, the IT man, or is he just going to upgrade her software? This could get very interesting – but there's still work to be done – so join us again soon for English at Work. Bye.
Anna has been told to improve her telephone manner and has welcomed some friendly and useful advice from Denise. They practice some mock phone conversations but Anna receives a real call with a request of a personal nature. How is Anna going to respond? Will her telephone manner be up to the challenge? For more English at Work and other great content:: http://www.bbc.co.uk/learningenglish/english/features/english-at-work TRANSCRIPT Anna: (answering the phone) Yes? Denise: Stop! That's all wrong. I'm going to call you again. This time… Narrator: Hello. Here we are in the middle of a telephone training session with Denise and Anna. What fun! Denise: …this time, you don't say 'yes' when you answer, it's rude. Call me and I'll show you how it's done. (sound of 4-digit dialling, then phone rings) Hello? Tip Top Trading. Anna: Wow, that’s good. Denise: And, you can say your name. Hello? Tip Top Trading. Denise speaking. Try it. (dialling, then ring) Anna: Hello? Tip Top Trading. Denise speaking. Denise: No! Anna: What? Denise: Say: "Anna speaking!" Anna: Oh, sorry, I'm so stressed by all this. Hello Anna speaking. Denise: You sound like you're sitting on a pineapple. Listen to my voice: Hello? Denise speaking. Anna: Hello? Anna speaking. Denise: Good. Now, when the person has introduced themself – this is Mrs Smith or whatever, say: Hello Mrs Smith, how can I help you? Or, if you know them already, you might say: Hello Mrs Smith, how are you? Anna: Okay, what if Mrs Smith wants to speak to Tom but he's not there? Denise: You say: "I'm really sorry, he's not available at the moment. Can I take a message?" Or: "I'm afraid he's busy, shall I ask him to call you back?" Anna: Okay. Denise: And, to end a conversation, you can say: "Thank you for calling, goodbye." Let's do another practice! (phone rings) Anna: Hello? Tip Top Trading. Denise: Hello, this is Mrs Smith. Anna: Hello Mrs Smith, how can I help you? Denise: I'd like to speak to Tom please. Anna: I'm really sorry, he's not available at the moment. Can I take a message? Denise: That's okay, I'll try again later. Anna: Okay. Thank you for calling, goodbye. Denise: Excellent! (phone rings) Oh! Anna: How did you call me without dialling? Denise: I didn't, that's a real call! Anna: Oh no, I'm all nervous now. Hello? Tip Top Trading. This is Anna speaking. Mr Lime: Hello Anna, this is Seb Lime. Anna: Sublime? Mr Lime: Mr Lime from Citrus Ventures. But I think we should be on first name terms now, so call me Seb. Anna: Okay, er, Seb. How can I help you? Mr Lime: I just wanted to say again that your Imperial Lemon is fantastic... and I was wondering if you'd like to do lunch with me sometime? Anna: Lunch? Er... Narrator: I knew it! Mr Lime is interested in more than just your lemons! Anna: Would you like to discuss the Imperial Lemon? Mr Lime: Forget the lemons Anna! The reason I want to see you is more of a personal nature. Anna: Personnel? Er... Can I call you back? I'm afraid I'm a bit busy at the moment... Mr Lime: …bbbut… Denise: Well Anna! Mr Lime eh? Anna: Oh dear Denise, I think I need a bit more help from you. He wants to talk about personnel…people, staffing… Denise: Are you sure? I think he means a personal nature, not personnel! That Mr Lime! Anna: Oh! Narrator: Mr Lime indeed. Anyway, Anna had an excellent phone manner. Let's hear those phrases again: Hello? Tip Top Trading. This is Anna speaking. Hello? Anna speaking. Hello Mrs Smith, how can I help you? Hello Mrs Smith, how are you? I'm really sorry, he's not available at the moment. Can I take a message? I'm afraid he's busy – shall I ask him to call you back? Thank you for calling, goodbye. But how is Anna going to handle Mr Lime's request? I can't wait till next time! Bye!
Presentation time! It’s a big day for Anna as she presents Tip Top Trading’s new Imperial Lemon to Mr Lime at Citrus Ventures. This is her chance to make a big impression on her boss Paul and show that she can really bring in the business. How will her presentation turn out? For more English at Work and other great content:: http://www.bbc.co.uk/learningenglish/english/features/english-at-work TRANSCRIPT Narrator: Hello, welcome to the offices of Citrus Ventures! It's a big day for Anna, she's about to present Tip Top Trading's new Imperial Lemon to Mr Lime and his colleagues. This must not go wrong. Anna: …revoltionary laser-curve.... revolUtionary laser-curve... revol- Narrator: How are you feeling today Anna? Anna: Scared! I want to do really well. If I mess up and Citrus Ventures doesn't place an order, I'll be so upset. Narrator: You're well prepared, that's the main thing. Explain clearly how your presentation will be organised. Anna: OK. Oh dear, I didn't think of the very beginning. Can you give me examples of what I should say? Narrator: After you've introduced yourself, you could say: Today I'm going to... and explain. Then say: I'll start by... And then I'm going to move on to discuss… And finally... Anna: OK, like this: Today I'm going to... I'll start by... And then I'm going to move on to discuss… And finally... Narrator: Exactly. Anna: Right, thanks, I'll try. Everything will be fine. I feel relaxed now. Mr Lime: Anna! Anna: Mr Lime! Mr Lime: How lovely to see you. You look absolutely... I've been looking forward to this for days! Everyone is waiting in the meeting room. Come this way.... Anna: Oh gosh. Mr Lime: Everyone in Citrus Ventures is very excited about this new Imperial Lemon, so I allowed a few extras to come and watch, I hope you don't mind. All your equipment has been set up so you can begin! Anna: Hello, I'm Anna of Top Tip Trading… I mean, Tip Top Trading, sorry! I'm very unhappy to be here. Narrator: Anna- focus! Anna: I mean, I'm very happy to be here. Narrator: Anna, breathe deeply, then say: Today I'm going to... Anna: Today I'm going to... Today I'm going to present our revolutionary, new Imperial Lemon. I'll start by telling you a bit about Tip Top Trading and some of the exciting new developments at our company. And then…I’m going to move on to explain how the Imperial Lemon is designed and what makes it so revolutionary. And finally, you will all have a chance to see it close up for yourselves and ask questions. So, let's begin. This picture shows... Narrator: Well, as usual, Anna seems to be turning a difficult situation into a success. She used the phrases we discussed, which made her opening clear and well-structured. She said: Today I'm going to... I'll start by... And then I'm going to move on to discuss… And finally... But that's just the beginning, now she's got to get through the rest of the pitch – how will that go? Anna: …this picture shows….oh no, why isn’t it working…I should just click on this….oh, what’s wrong with this stupid computer! Narrator: Uh oh! It was all going so well but now Anna’s got computer problems. What is she going to do? We'll find out next time. Bye!
With the new plastic aubergine finally launched, things should be looking up at Tip Top Trading. But someone's about to lose their job! Who will it be? For more English at Work and other great content:: http://www.bbc.co.uk/learningenglish/english/features/english-at-work TRANSCRIPT Narrator Hello again and welcome back to English at Work. Last time we heard the team from Tip Top Trading having a smashing time at the launch of its plastic aubergine. Tom threw one at Dave from the IT department, but it missed him and went through a window! It's time for Paul to hand out some harsh words. Paul That behaviour just isn't on. Tom Sorry Paul… but it was quite funny wasn't it? Paul No it wasn't. Anna Sorry Paul, Tom was just angry with Dave. I thought he liked me but we saw him with Julie from accounts. Paul Really? He seemed such a decent chap… anyway, don't do it again. OK? In the meantime, you're going to have to pay for that broken window. Tom What… hey? Bbbut… Paul Now, excuse me, I need to take this. Hello, Paul Smith speaking. Ah, Mr Socrates… yes… ah, you've heard… Tom Crikey, come on we'd better go. Denise That was a good shot Tom! Looks like it's made an impact on Dave. Look, he's sent Anna some flowers. Anna Oh there's a note on it. It says "You can count on me" but no name. Denise That is a strange thing for him to write. Anna Hmm, it is and it's not his handwriting. Tom Maybe a secret admirer eh? I wonder who it could be? Denise Are you OK Paul? You look as white as a sheet. Paul I'm not actually. Mr Socrates says he's having a strategic review. Anna A what? Narrator He means he's been looking at how the business is operating and how it should operate in the future. Anna That sounds serious. Paul And as part of his review, he says he wants to downsize and he's asked me to… step aside. Anna Why? What are you in the way of? Narrator No Anna. To step aside is a polite way of saying to leave your position in the company. Anna Oh. I don't understand Paul. Why? Paul He says the company needs new direction and more dynamic leadership. Tom Crumbs Paul, you can't get more dynamic than you! Anna Tom! But Paul, you've been a great boss. Paul Thanks Anna. I guess it's the economic climate, we're not making enough money so cutting staff is inevitable. Tom Yeah but you cut Denise's job. Paul Yes but we had to get her back because she was necessary for the smooth running of the department. Denise That's right. Paul But Mr Socrates says I'm 'surplus to requirement'. Anna Oh, that doesn't sound good… does it? Narrator If Paul's job is 'surplus to requirement', it means his input to the business is no longer needed. So it's not good news. Paul Anyway Anna, Mr Socrates wants to know if you got his special message? Anna Special message? The flowers!? Denise That's strange. Why is Mr Socrates sending you flowers? Narrator It is a bit strange. Anyway, Paul's news has come as a shock for everyone. Here are some of the phrases Mr Socrates used to break the bad news: I've been doing a strategic review of the company. I need to downsize. I need you to step aside. The company needs a new direction and more dynamic leadership. You are surplus to requirement. Anna Right, I'm going to have to call Mr Socrates and find out why he's sent me flowers. Mr Socrates Socrates… who wants me? Anna Erm… hello Mr Socrates… it's Anna here, in London. Mr Socrates Anna! My favourite girl. Please call me Brad. So glad you called. Anna I needed to speak to you about the flowers you sent me. I'm very flattered but I don't think… Mr Socrates The flowers?! Sorry honey, I haven't sent you any flowers but I have sent you an email – have you read it yet? Anna No. What did it say? Mr Socrates I was saying that as I'm giving Paul the chop, would you like a promotion? Anna A promotion? Mr Socrates Yes. You have been an outstanding member of the team so how would you like to be the new manager of Tip Top Trading's London office? Narrator What a fantastic opportunity and one that Anna surely can't refuse – or can she? And who did send Anna those flowers with a message saying "You can count on me"? Find out what her answer is in the next English at Work. Bye.
For more on making requests: http://bbc.in/29Nd9JK Can Anna use polite requests to help her in her new job at Tip-Top Trading? Anna is still getting used to how things work in her new job. She turns to her colleagues to ask for help, but upsets Denise by sounding too bossy. TRANSCRIPT Narrator: Welcome back to English at Work. We're still in Anna's first week in the busy offices of Tip Top Trading. How's it going Anna? Anna: Everything's still so new to me. I keep needing to ask people for help! Narrator: Well, that's only natural at the beginning. To ask people politely for help use the words would and could. You can also use the word please, but don't make the mistake of thinking's enough to make what you say polite. Anna: Er, ok. Paul: Hello Anna! Anna: Oh hi, Paul! Paul: I was wondering if you could do something for me? Anna: Yes of course. Paul: Would you be able to print out a file for me? It's a document on CBL – Convincing Bananas Limited – they're one of our suppliers. The file should be on the system and could I have it in the next ten minutes please, as they're on their way here for a meeting? Anna: Yes. Oh no, I've no idea how to find it! Tom...?! Tom: Er, ask Denise. She should know. Anna: Ok, thanks Tom, I'll ask her. Denise: (on the phone to Sharon) I'd warned her, you know, I said 'Victoria, if you don't change your hairdresser Anna: Denise? Denise: One day you'll… hold on a moment. Anna? Anna: Please email me the background file on CBL. Denise: Er! Anna: Thank you. Denise: (on the phone) Who does that girl think she is?... Anna... new girl... I told you about her... yes with the saucepans, that's the one. She's only been here five minutes and she's already acting like the Queen of Sheba... Anna: Oh and Denise, please send it to me within five minutes, Paul needs it soon. Thank you. Denise: Really! Tom: He he, good to see who's the boss, eh Denise? Denise: Really! Narrator: Er, Anna, I think you've upset Denise...? Anna: Upset Denise? Narrator: You were a bit rude when you asked her to help. Anna: Was I? Narrator: Remember what I said Anna. Just using ‘please’ to ask someone to do something can sound a little rude. Anna: Oh. Narrator: Instead of saying 'Please send me the file' you could say 'Could you possibly send me the file?' or 'Would you mind sending me the file?' Anna: Oh! English is so confusing! I'll try to remember that. Oh no, the printer isn't even set up! Tom? Tom: Yeah? Anna: Please help me with…I mean, could you possibly help me with the printer? Tom: Er... I need to finish this email to a really important new client. Anna: But it's really urgent. Would you mind writing your email later? Tom: Okay, since you asked so nicely. Let's have a look... Narrator: Well, it's a good thing Anna has understood how to use 'could' and 'would' to ask for things, before she upsets anyone else. Let's hear those phrases again: Paul: I was wondering if you could do something for me? Paul: Would you be able to print out a file for me? Paul: Could I have it within ten minutes please? Anna: Could you possibly help me with the printer? Anna: Would you mind writing your email later? Narrator: The printer seems to be working well, but how well are Anna and Denise working together? Are these two going to be enemies? Denise: Really! 'Denise do this! Denise do that!' I'm telling you Sharon, I've almost had enough! I get treated like I'm some kind of servant!